CRG Electric Customer Reviews

“"I just love CRG"”

I just love CRG...they come out in a timely manner and stand behind their workmanship and products. Plus, all their staff is so very accommodating and helpful.

“Proactive and Personable”

Our experience with CRG Electric for generator repair service was wonderful. Blake Roberts, Generator Service Manager, does an outstanding job communicating proactively with customers with regard to what repairs are necessary and their cost. Scott, the technician who promptly performed the work, was equally personable and communicative with me as the job progressed. With so many companies not caring about polite communication with their customers, this is very refreshing. Thank you for the awesome quality customer service CRG!

“If you're on the fence, jump over it—you won’t regret it!”

I always do thorough research before starting any home project, and for years, I’ve considered installing a generator. I’ve discussed the costs and practicality with neighbors, many of whom have had mixed experiences with different companies. After experiencing numerous power outages growing up (and now), where we constantly had to monitor the sump pump to avoid flooding, I knew I didn’t want the same worries as a homeowner. Now that I have a generator, I no longer have to stress about power outages or my sump pump. I have peace of mind knowing my home is protected, especially with the increase in outages.

After speaking with a few companies, I decided to go with CRG for my generator installation. They provide free estimates, and when Royce came out to assess my home, he spent a considerable amount of time explaining the entire process. He walked me through installation options, potential placements, and even gave me a heads-up about a necessary gas meter upgrade. While the quote was a bit higher than I initially expected, a family member had a generator installed by them and was extremely impressed with the install, so much so it made me want to choose them. It was hard for me to pull the trigger but after the install was complete I questioned why I didn’t do it sooner. Let’s be honest—quality doesn’t come cheap! CRG might not be the bargain bin option, but trust me, they’re worth every penny and then some. If you’re hesitating because of the price, don’t! Their work is so good, you’ll feel like you got a steal.

Royce was incredibly patient, answering all my questions and ensuring I was comfortable with every step. My installation date was set (after DTE upgraded my gas meter) and on day one, Justin and Brandon arrived promptly. Both were phenomenal throughout the installation. They were extremely professional, and walked me through every step of the process with patience and clarity. Their attention to detail was impeccable, and the quality of their work was nothing short of amazing. They treated my home with the utmost respect, and their meticulous approach left me feeling confident that I had made the right choice. The installation was flawless, and their dedication truly set a high standard.

From start to finish, the CRG team was respectful, diligent, and truly went above and beyond. It’s rare to find companies today that deliver such outstanding service. I’m thrilled with the final result, and I’m confident I’ll be using CRG for any future electrical needs. Quality workmanship and excellent customer service like this are worth every single penny. If you're on the fence, jump over it—you won’t regret it!

“"Explained everything about how the generator works, maintenance, and follow ups."”

From the beginning, Royce, the sales manager came to our house and explained everything about the Kohler generator. He was very thorough and answered all of our questions and concerns. It was several months before we would be ready for installation and Royce stayed in touch and assured us that everything would still be the same. However, once everything was set, and we had the gas meter upgraded, the installation, inspection, and connection were done extremely well, timely and professionally. Justin and Brad were very personable and knowledgeable about everything regarding the generator, codes, equipment etc. They collaborated and worked well with the other contractors on site, as we had/have a lot going on at the time: egress window and patio installation. Unfortunately, we had to have the generator installed backwards so the exhaust faced away from the house, but to install on the other side would not have worked, so, it’s okay. Afterwards , Justin explained everything about how the generator works, maintenance, and follow ups. We are so very pleased with our new generator and have peace of mind in case of an outage, (which we experience quite often in our area). We need a generator so that the sump pump doesn’t stop like it did last year and we flooded and for health reasons; oxygen, heart monitors, etc. Thank you so much CRG! Everyone whom I encountered was very kind and helpful. I highly recommend CRG Electric!

“Trust and Honor”

I am very pleased with CRG. I trust the company, and believe that Chuck & Curt were raised with honor!

“Amazing”

I called and told the guy about my issues today and he put me on a brief hold. He came back to the phone and told me someone could come out and assess/fix the issue today. They arrived in less than 1hour and were patient with me. They fixed the problem in 40minutes which was super impressive. Justin was one of the Techs who came out and he was so sweet, well mannered, and so knowledgeable. The other tech I unfortunately do not remember his name, but he was so kind and I could tell he was a hard working person. Thanks Guys! I was so thankful to have CRG in my home. I hope Justin is promoted he is going far. Thank You to everyone I made contact with at your company. I will recommend, refer, and return as a customer.